Returns & Refunds
Can I return an item if it doesn’t fit or I change my mind?
At Almond Muse, we want you to feel completely confident in your purchase. If your dress doesn’t fit quite right or you’ve had a change of heart, you may be eligible to return it provided the item meets our return conditions. This article outlines wh
How do I request a return?
At Almond Muse, we’ve made the return process clear and personalized to ensure your experience is stress-free. While we don’t offer automated return portals, our manual process allows us to verify eligibility and respond to your needs with care. If y
Can I exchange an item for a different size?
While Almond Muse does not offer traditional exchanges where one item is automatically replaced by another, we’ve created a smooth and flexible return-and-repurchase process that allows you to reorder the correct size quickly and easily. To accelerat
How long does it take to process a refund?
Once we’ve received and inspected your returned item, eligible refunds are processed promptly. This article explains the full refund timeline, from return arrival to funds showing in your account, and what to do if you're experiencing a delay. Almond
Why is the refund taking so long?
We understand how important timely refunds are. Once your return is approved, Almond Muse processes refunds swiftly, but sometimes delays may occur beyond our control due to payment provider or bank processing. This article explains why refunds may t
Can I return an item purchased with store credit?
Yes, you can return an item purchased with store credit, particularly if you're making an exchange for a different size or style. To ensure a smooth experience, we issue a new store credit as soon as you provide us with a valid return tracking link,
Who is responsible for customs duties on returns?
If you are returning an item to Almond Muse, you are responsible for all return shipping fees and any customs duties or import taxes that may apply during transit. We strongly recommend using a reliable local courier service to avoid delays, extra ch