How do I request a return?Updated 2 months ago

At Almond Muse, we’ve made the return process clear and personalized to ensure your experience is stress-free. While we don’t offer automated return portals, our manual process allows us to verify eligibility and respond to your needs with care.

If you meet our return policy requirements, you can initiate your return directly by emailing our Client Support Team. This article outlines every step you need to take.

Before you begin

Please ensure that:

• Your item is unworn, unwashed, and in original condition
  

• All tags and packaging are intact
  

• The item is not marked Final Sale
  

• Your return request is within 30 days of delivery
  

Returns that don’t meet these conditions may not be accepted.

Step-by-step: how to request a return

1. Send us an email:
   Contact: [email protected]
   
   

2. Include the following in your message:
   

   • Your full name
     

   • Your order number (e.g., 2345)
     

   • The item(s) you wish to return
     

   • The reason for your return (e.g., too small, changed mind, etc.)
     
     

3. Wait for return instructions:
   

   • Our team will reply within 1–2 business days with return instructions.
     

   • This will include the return shipping address and any relevant notes.
     
     

4. Ship your item:
   

   • Use a trackable shipping method to return your package.
     

   • Keep the tracking number as we will not be responsible for lost returns without proof of delivery.
     
     

5. Confirmation + inspection:
   

   • Once we receive and inspect your item, we’ll notify you via email.
     

   • If approved, your refund or store credit will be processed.
     
     
     

Return address and label

We currently do not provide prepaid return labels. Customers are responsible for return shipping costs.

The return address will be shared with you via email after you submit your request as this ensures correct routing and approval tracking.

How will I receive my refund or store credit?

• Full-price items: Refunds are issued to your original payment method within 7–10 business days of approval.
  

• Sale items: A store credit code will be sent to your email.
  
  
  

Need help with sizing before ordering?

To reduce the need for returns, feel free to reach out with your measurements or fit questions. Our team is happy to help you choose the perfect size: [email protected]