Can I return an item purchased with store credit?Updated 2 months ago
Yes, you can return an item purchased with store credit, particularly if you're making an exchange for a different size or style. To ensure a smooth experience, we issue a new store credit as soon as you provide us with a valid return tracking link, allowing you to place a new order right away without the need to wait for the return to reach our warehouse.
This article explains how second-time exchanges work, when store credit is reissued, and what to do if you're still unsatisfied with your replacement item.
Can I return an item purchased with store credit?
Yes. If you're exchanging an item originally purchased with store credit, you are eligible to receive new store credit again, provided that:
• Your request is submitted within 30 days of delivery
• The item is unworn, unwashed, and in original condition with tags intact
• The return is approved by our team based on your return details or documentation
• You intend to place a new order for a different size or style
Once we receive your return tracking link, we will immediately issue store credit for the full value of the returned item, minus shipping where applicable. This allows you to reorder your preferred piece without delay.
What if I'm unhappy with the second item I received?
We understand that finding the perfect fit or style might take more than one try. If you're still not happy with your exchange, we encourage you to contact our team before requesting another return.
We can support you with:
• Personalized size and fit recommendations
• Suggestions based on your style preferences
• Help identifying better product matches to avoid further disappointment
Can I return the same item more than once?
Yes, if your item qualifies under our return policy, we will reissue store credit for a second exchange.
However, if the same item is returned a third time, your case will be escalated for review. At that stage, we may offer:
• Tailored support
• Alternative solutions
• Styling help to guide your next choice
This is to ensure your experience remains positive and frustration-free.
What about returns without a new order?
If you purchased an item using store credit and wish to return it without reordering, the item must be received and inspected at our warehouse before we reissue store credit. In this case, store credit is not issued upfront. Standard return conditions apply.
Need help before you buy again?
To minimize repeated returns, we’re happy to assist you before your next purchase. If you’re unsure about size, color, or which style suits you best, simply reach out:
Our Client Support Team is here to guide you.