What should I do if my order is delayed or lost?Updated 2 months ago
While we aim to deliver your Almond Muse order within the estimated timeframe, unforeseen delays can occasionally occur, especially during peak seasons or due to customs procedures. If your order hasn't arrived or the tracking appears stuck, this guide will help you take the right steps.
We take every delivery seriously and are committed to resolving delays or missing parcels swiftly.
First, check your tracking link
Before assuming the order is lost, check the tracking information sent via email. Look for statuses like:
In Transit: the package is still moving through the network.
Out for Delivery: your order is arriving today.
Held at Customs: the shipment is awaiting clearance.
Exception: the courier has reported a temporary delay or issue.
If tracking hasn’t updated for more than 4 business days, continue to the next step.
My tracking hasn’t updated, what now?
If your package shows no movement or updates after 4 business days:
Confirm the shipping address in your order confirmation email.
Check with household members, neighbors, or building reception in case it was accepted on your behalf.
Contact the courier using your tracking number, they may offer further insights.
If you’ve done all the above and still need help, contact Almond Muse directly.
My package is marked as “Delivered,” but I didn’t receive it
This can happen due to:
Courier marking it “Delivered” slightly before actual drop-off
Package left at a safe location (porch, mailbox, building lobby)
Delivery signed by someone else (e.g. front desk, neighbor)
Steps to take:
Check your surroundings and ask anyone at your delivery address.
Wait 24 hours, sometimes packages are scanned early by mistake.
If still missing after 1 day, contact us and we’ll initiate an investigation.
What if my order is confirmed lost?
Once we verify that a package is officially lost by the courier, we will:
Offer a replacement shipment (when stock allows), or
Issue a full refund or store credit, based on your preference.
Our support team will coordinate with the courier to confirm loss and ensure resolution within 5–7 business days.
Will I be reimbursed for shipping costs?
If the loss was due to courier error or if your parcel was significantly delayed without prior notice, you may be eligible for a shipping fee refund in addition to your product refund or reshipment.
Still need help?
For assistance with any delayed or lost order, please reach out with your order number and tracking info: [email protected]
We’re here to ensure your experience is seamless, even if your delivery isn't.