What if my question isn’t answered here?Updated 2 months ago

If you’ve browsed our Help Center and still can’t find the answer you’re looking for, we’re here to help. Our Client Support Team offers personalized assistance for everything from product questions to shipping concerns.

This article explains how to get in touch and what kind of support you can expect from us.

How to contact Almond Muse support

You can reach our team anytime via email: [email protected]

Include as much detail as possible in your message so we can assist quickly and accurately.

For example:

• Your full name
  

• Order number (if applicable)
  

• The product you’re inquiring about
  

• Screenshots or photos (if referencing an issue)
  
  

What we can help with

• Product sizing and fit recommendations
  

• Shipping times or tracking issues
  

• Return and refund requests
  

• Payment errors or questions
  

• Store credit and promo codes
  

• Order modifications (within allowed timeframe)
  

• Collaboration inquiries (or forwarding to the correct contact)
  

No bots, no generic replies — just thoughtful, real humans ready to help.

When can I expect a reply?

We aim to respond to all inquiries within 1–2 business days, often sooner. During high-volume periods (such as launches or holidays), responses may take slightly longer — but we will always keep you informed.

For collaborations or press

If your message relates to brand partnerships or creative opportunities, please email: [email protected] or visit our Ambassador Program page.

We’re here for you

Every interaction matters to us. Whether you’re preparing for an event, gifting a loved one, or exploring your personal style, we’re honored to assist you along the way.