How can I track my order?Updated 2 months ago
Once your Almond Muse order has been dispatched, you’ll receive an email with all the information you need to follow your shipment in real-time. Tracking your order allows you to stay updated on its progress and expected delivery window.
This article walks you through where to find your tracking link, how long it takes to update, and what to do if your tracking isn't working.
Where can I find my tracking link?
Your tracking link is sent to you by email as soon as your order is shipped.
Look for an email titled: "Your Almond Muse Order Has Shipped"
It includes:
The courier used (e.g. DHL, FedEx, UPS, YunExpress)
Your unique tracking number
A clickable tracking link to view delivery updates
How do I use the tracking link?
Clicking the link will take you directly to the courier’s website, where you can view:
The shipping status (e.g. picked up, in transit, out for delivery)
Estimated delivery date
Transit checkpoints and current package location
Any exceptions or delays
How long until tracking updates?
You may need to wait up to 4 business days after your order is marked as shipped for the tracking page to show real-time movement.
This delay is often due to:
Courier pick-up timing
Package being in pre-transit or at a warehouse handover stage
Carrier system syncing slowly during high-volume periods
This does not mean your package is lost, it’s likely still in the early phase of transit.
What does my tracking status mean?
Here are common tracking statuses and what they indicate:
Status | Meaning |
Label Created | The courier has received the shipment info but hasn’t picked up the package yet. |
In Transit | Your package is on its way and moving through carrier facilities. |
Out for Delivery | Your order is arriving today! |
Exception or Held at Customs | Your package may be delayed, please contact us if this status persists. |
What if my tracking hasn’t updated or is showing an error?
If your tracking shows no movement after 4 business days, or displays an error like “Information not available”, follow these steps:
Confirm that your shipping confirmation email matches your order.
Check the tracking link in a different browser or device.
Contact our support team so we can follow up directly with the courier.
Still need help?
If your delivery is overdue or you need support tracking your order, our team is ready to assist: [email protected]